- Full refund available if you cancel 30+ days before the test; 50% refund for 15-30 days; no refund under 15 days.
- Free rescheduling 30+ days before; $30 fee for 15-30 days; no changes allowed under 15 days.
- Test center changes follow the same timeline and fee structure as rescheduling.
Can I Get a Refund If I Cancel My CSCA Registration?
Yes, refunds are available based on when you cancel:
| Cancellation Timing | Refund Amount | Processing Time |
|---|---|---|
| 30+ days before test | 100% refund | 5-10 business days |
| 15-30 days before test | 50% refund | 5-10 business days |
| Less than 15 days | No refund | N/A |
| No-show | No refund | N/A |
Refunds are processed to the original payment method.
How to Reschedule Your CSCA Exam
Can I change my CSCA test date?
Yes, you can reschedule your CSCA exam following these guidelines:
| Rescheduling Timing | Fee | How to Request |
|---|---|---|
| 30+ days before | Free | Online through your account |
| 15-30 days before | $30 | Online + payment |
| Less than 15 days | Not allowed | Must cancel and re-register |
To reschedule, log into your CSCA account and select "Reschedule Test" from your dashboard.
Changing Your Test Center
You can change your test center following the same timeline as rescheduling:
- 30+ days before: Free change to any available center
- 15-30 days before: $30 fee for center change
- Less than 15 days: Center changes not permitted
Test center changes are subject to availability at your preferred location.
How to Cancel Your Registration
To cancel your CSCA registration:
- Log into your CSCA account
- Navigate to "My Registrations"
- Select the test you want to cancel
- Click "Cancel Registration"
- Confirm cancellation
- Refund will be processed within 5-10 business days
If you're unsure about canceling, consider rescheduling instead. You can reschedule to a much later date at no cost (if 30+ days out) and decide later.
Special Circumstances and Exceptions
In certain situations, exceptions may be made:
- Medical emergencies: Documentation required; may qualify for full refund
- Natural disasters: If test center closes, automatic rescheduling offered
- Visa denial: May qualify for partial refund with documentation
- Military service: Deployment orders may qualify for full refund
Contact CSCA support with documentation to request exception consideration.
What Cannot Be Changed
The following cannot be modified after registration:
- Name on registration: Must match passport exactly; contact support for corrections
- Test section (Science/Humanities): Can be changed up to 2 weeks before at no cost
- Score recipients: Can add more for $20 each; cannot remove
For name corrections, contact support immediately with supporting documentation.
Frequently Asked Questions
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